Παρουσίαση/Προβολή

(MISC286) -  KLEOPATRA NTELIOU

Περιγραφή Μαθήματος

This course introduces participants to the principles of Total Quality Management (TQM) and continuous improvement. Quality management can be the key to diversification and can become a strategic competitive advantage.

The topics covered during the course are: quality concepts, introduction to various standards and quality models, presentation of tools to improve quality and achieve excellence as well as key elements of cost of quality.

Relationship of Course to Rest of Curriculum

The course gives focus on Leadership as a quality criterion leading to improvement and analyses in depth the role of Leaders in achieving quality and good performance results.

Moreover, the course is related to the following courses: Managerial and Leadership Theories and Skills, Organizational Behavior and HR, Management and Leadership of Changes and HR Systems, as they all include concepts and methods concerning concrete managerial and leadership skills which lead the way of Total Quality Management (TQM).

Ημερομηνία δημιουργίας

Πέμπτη, 11 Απριλίου 2019